At VirtualPlush.com, we realize how difficult it is to order merchandise on-line, especially for first time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we offer our customers guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return it.
For more of our information and policies, please see the chart below.

Contact Us
Email Us	service@virtualplush.com
Call Us	845-624-1995 M-F 10am-5pm

Help Desk & Store Information
Payment Methods	We accept credit card payments using Visa, Mastercard, American Express, Discover & Paypal. Your credit card is not charged until the order is ready to be shipped. You must be over the age of 18 to place an order on our site.
Shipping Rates	Shipping Method Order Value of $15 & up Regular Delivery $5.99 Flat Rate RUSH Delivery $19.99 Flat Rate
Transit Time	Most "Regular Delivery" orders ship within 2 business days. Orders placed during the weekend cannot be shipped until Monday. Once shipped, "Regular Delivery" orders may take 5 to 9 business days to arrive. For faster delivery, please choose "RUSH Delivery" and your order usually ships the next business day for arrival to you in about 4 business days.
International Orders	Sorry, we do not currently ship outside the United States.
Sales Tax	Sales tax will only be charged if you live in or are shipping to the State of NY.
Return Policy	1) We must be notified of the return within 7 days of your receipt of the product. 2) The product must still be in MINT FACTORY SEALED CONDITION. If a child opens a toy, plays with it and breaks it, we cannot accept it back. If opened and/or un-sellable merchandise is returned to us, we reserve the right to deduct up to 50% from your refund. If the item's factory seal is broken, we cannot accept the item back. Please pack your returns carefully. 3) If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item to us, please use USPS 1st Class Mail or Priority Mail. If the package is too large or very valuable, please feel free to contact us so that we may arrange the return. Your credit card will be refunded for the shipping, or store credit can be issued to you. Please fill out the back of the sheet attached to your invoice. 4) If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 15% re-stocking fee will be deducted from your refund. Please fill out the back of the sheet attached to your invoice. 5) Packages returned to us marked "Refused", "Undeliverable", or otherwise, are subject to a 20% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly inputted address, CarsMovieToys.com is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address. Refunds are usually issued within 7 business days of us receiving the product back. During the holiday season, please allow up to two weeks for a credit to be issued. Please don't forget to include your order number with any return! Returns should be sent to: VirtualPlush.com Returns 363 Spook Rock Road Bldg K Suffern, NY 10901 We cannot be held responsible for lost return / exchange packages during transit. Therefore, we highly recommend that your package be insured with a delivery confirmation.
Changing or Canceling an Order	Orders may be changed or cancelled as long as they have not been processed - usually the next business day. During the hectic high volume Holiday Season Dec. 12th thru Dec. 25th we cannot change or cancel orders once they are placed. Please contact Customer Service to see if your order has not yet been processed and can still be changed or cancelled. Pre-orders and back-orders can be cancelled anytime up until the item is in stock and your order has been processed.
Your Privacy and Security	We care about your privacy and security. Any information that you supply during the order process is safe. We will not sell or share any information you provide to us. All credit card information is purged from our system after the transaction is complete. This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. Our store runs on the Yahoo Store platform. Yahoo! takes your security seriously and takes reasonable steps to protect your information. Yahoo! maintains reasonable physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you. Yahoo! uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time Yahoo! asks you for a credit card number on Yahoo! for payment or for verification purposes, it will be SSL encrypted. The information you provide will be stored securely on our servers. Once you choose to store or enter your credit card number on Yahoo!, it will not be displayed back to you in its entirety when you retrieve or edit it in the future. Instead of the entire number, you will only see asterisks and either the first four digits or the last four digits of your number.